Order Information

Delivery Time
Most of our stainless steel custom bands take approximately 8 weeks. Any stainless steel custom ring order needed sooner than that will require a rush fee of $65.00 to be paid.  We can not make a ring any quicker than 5 weeks.


Silver and Gold jewelry takes approximately 4 to 5 weeks. Rush orders must be approved before order. When ordering, please state the size needed, the date needed/wedding date, and any other information in the “Order Notes” at Checkout.


Renderings
Renderings take time to do. They are part of the price on your custom order. However! We do our best to get it in one try, if not at least the second time. We do not do renderings just to look at. If you totally change the design from your original order, there is a $25.00 charge. If you need more than two renderings, the third one is $25.00. Once we send you a rendering of your custom band, it is your responsibility to make sure wording, and numbers are correct. If we don’t send you the correct design you asked for, there is not a charge. If we cast your ring with the wrong information, we will correct it, and re-cast your ring for $200.00. Renderings are charged at the rate of $65.00 per hour. Minimum charge of $65.00


Returns
Custom rings can not be returned, but we will do everything possible to make sure you are happy with your ring. If we make a mistake making your custom band, we will replace it at no charge.


Sizing
We can size your ring up or down one size. Rings with designs all the way around, can go up or down  a half size. Other jewelry stores will not resize your ring. If they try and mess it up?
 We will not replace it for free.
Warranty

Our Jewelry has a 1 year warranty. Customer damage is not covered under warranty!
We want you to be happy with your purchase, and will do everthing in our power to see that happens.
Repairs

We do have the ability to size your stainless steel rings. We do not recommend sizing more than one size up or down. The cost for sizing your ring is $20.00.


Paying with scrap gold or silver
Send in your scrap gold or silver as a payment for you new custom jewelry.
We will email you the value of your scrap gold or silver. If you choose not to sell or trade your scrap gold or silver, we will send it back, no questions asked.
Correct sizing when ordering your custom band
It is very important that you provide us with the right ring size. When going to a local jeweler to be sized, make sure you are fitted with a non comfort fit band, that is the width of your new custom band. 8mm 10mm or 12mm. If you guess what size you need, and you’re wrong, we will have to make a new ring.

When ordering, please state the size needed, the date needed/wedding date, and any other information in the “Order Notes” at Checkout.  
Please feel free to call! We are here to help with any questions. Thanks! 


Upgrade
This is a metal upgrade from Stainless Steel. Cobalt is the hardest metal we can cast and work with. It can be added to any custom wedding ring order. It is an additional $200.00. This covers the extra labor and casting. This ring will last a lifetime and beyond!




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